Uncompromising Security
Learn how to keep your account safe, understand how Jet protects your data, and find the fastest way to get help whenever you need it.
How to keep your account safe
Your security is a shared responsibility. Follow these simple practices to protect your account, and learn how Jet Bank safeguards your data and transactions.
Use Strong Passwords
Create a unique password that combines letters, numbers, and symbols. Avoid using the same password across multiple services.
Two-Factor Authentication
Add an extra layer of protection by confirming logins or important actions with a second verification step.
Beware of Scams
Jet will never ask for your password or verification codes. Be cautious of emails or messages requesting sensitive information.
Secure Technology
Jet uses modern encryption and secure infrastructure to protect your data and keep your transactions safe.
Real-Time Monitoring
Our systems continuously monitor activity to detect unusual behavior and help prevent fraudulent transactions.
Instant Card Controls
If something doesn’t look right, you can instantly freeze your card or manage your account security directly from the app.
If something doesn’t look right
If you notice unusual activity or lose access to your device, take action immediately. Here are the fastest ways to secure your account.
.png)
Lost Your Phone?
Secure your account immediately by logging in from another device or contacting support to temporarily block access.
Weird Transaction
Report any transaction you don’t recognize directly from the app so our team can investigate it quickly.
Suspicious Message
If you receive a message claiming to be from Jet that asks for sensitive information, report it to our support team.
Reset Your Access
If you forget your password or believe it has been compromised, you can quickly reset your login credentials.
We’re here if something goes wrong
If you lose access to your phone, forget your password, or notice something unusual, our team is ready to help you quickly and securely.
Lost phone or password?
If you lose your phone or cannot access your account, contact our support team immediately so we can help secure your account.
Report an unrecognized transaction
If you notice a transaction you don’t recognize, contact us right away so our team can investigate and help protect your account.
Simple practices that keep you safe
Small everyday habits can make a big difference in protecting your digital banking experience.
Update Your Devices
Keep your phone and apps updated to ensure you benefit from the latest security improvements.
Avoid Public Wi-Fi for Banking
Use trusted networks when accessing your banking services.
Protect Your Verification Codes
Never share one-time passwords or authentication codes with anyone.
The Jet Bank app
You’re in control of your money! Open accounts, send transfers, manage cards, save, or track everything all in a single app.
Jet Bank for iOS
Your iPhone already does everything. Now it banks too. Open your account, manage your cards, and stay on top of every transaction with Jet Bank.
Jet Bank for Android
The Jet Bank Android app puts fast payments, virtual cards, and complete financial control right at your fingertips.
