Your Jet account starts here

Everything you need to open your Jet Bank account is already in your phone. A guided, fully digital process that gets you up and running in minutes, from anywhere.

Benefits

What's included

Everything you need to get started, built into the app from the very first step.

100% digital onboarding

Everything starts from your phone. Open your account, verify your identity and get going, all through the app at your own pace.

Onboard from anywhere

Albanian citizens with a valid state ID can apply through the app regardless of where they live. The process works the same whether you are in Tirana or on the other side of the world.

Choose your account

During onboarding, select whether you want to open a Lek account or a Euro account, depending on the options available to you at the time of application.

Virtual Debit Card

Your Current Account comes with a Virtual Mastercard Debit Card in the same currency, ready to order as soon as your onboarding is successfully completed.

E-sign documents

All required documents are reviewed and signed electronically through DocuSign. Everything is handled digitally, without printing or scanning a single page.

Clear steps, no paperwork

The app walks you through each stage clearly, from personal details and identity verification to declarations, consents and signing.

Onboarding FAQs

Common questions about opening your Jet Bank account digitally.

1. What is Jet Bank digital onboarding?

Digital onboarding is the process that lets you apply for a Jet Bank account entirely from your phone. You complete everything inside the app, including your personal details, product selection, identity verification, required declarations, terms acceptance and electronic signing. The full process is digital and does not require a branch visit for standard applications.

2. How is your identity verified?

Your identity is verified digitally through Jumio. You may be asked to scan or photograph your identification document and complete a liveness or face verification check. This step confirms that the person applying is the same person as the holder of the document provided.

3. What happens after identity verification and signing?

Once identity verification and electronic signing are complete, the Bank reviews and processes your application. If all checks are completed successfully and the application is approved, your account is opened and you move on to credential creation and access setup. If additional information is needed, the Bank may reach out before giving final approval

4. Can you save and resume the application?

Yes. Depending on where you stopped, the process may allow you to save your progress and continue from a resume link. If you restart from the app, some steps may need to be repeated for security and verification reasons.

5. What happens if you make a mistake during onboarding?

If the error is in information that can still be edited, you may be able to correct it before submitting. If the application has already been submitted, the Bank may need to review it or request additional verification before any correction can be made. It is always worth taking a moment to check your details carefully before confirming and signing.

6. When can you start using the account?

You can start using your Jet Bank account after:
·         the application is completed;
·         identity verification is successful;
·         required declarations and consents are provided;
·         documents are signed electronically;
·         the Bank approves the application;
·         credentials are created successfully.

Need more help?

Reach out to our team anytime.

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