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Have a question about Jet Bank products or services? Send us a message and our team will get back to you as soon as possible.

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Security and Support, Always Within Reach

Learn how to keep your account safe, understand how Jet protects your data, and find the fastest way to get help whenever you need it.

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Security Essentials

How to keep your account safe

Your security is a shared responsibility. Follow these simple practices to protect your account, and learn how Jet Bank safeguards your data and transactions.

Use Strong Passwords

Create a unique password that combines letters, numbers, and symbols. Avoid using the same password across multiple services.

Two-Factor Authentication

Add an extra layer of protection by confirming logins or important actions with a second verification step.

Beware of Scams

Jet will never ask for your password or verification codes. Be cautious of emails or messages requesting sensitive information.

Secure Technology

Jet uses modern encryption and secure infrastructure to protect your data and keep your transactions safe.

Real-Time Monitoring

Our systems continuously monitor activity to detect unusual behavior and help prevent fraudulent transactions.

Instant Card Controls

If something doesn’t look right, you can instantly freeze your card or manage your account security directly from the app.

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Stay in Control

If something doesn’t look right

If you notice unusual activity or lose access to your device, take action immediately. Here are the fastest ways to secure your account.

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Lost Your Phone?

Secure your account immediately by logging in from another device or contacting support to temporarily block access.

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Weird Transaction

Report any transaction you don’t recognize directly from the app so our team can investigate it quickly.

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Suspicious Message

If you receive a message claiming to be from Jet that asks for sensitive information, report it to our support team.

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Reset Your Access

If you forget your password or believe it has been compromised, you can quickly reset your login credentials.

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Need help?

We’re here if something goes wrong

If you lose access to your phone, forget your password, or notice something unusual, our team is ready to help you quickly and securely.

Security support

Lost phone or password?

If you lose your phone or cannot access your account, contact our support team immediately so we can help secure your account.

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Fraud protection

Report an unrecognized transaction

If you notice a transaction you don’t recognize, contact us right away so our team can investigate and help protect your account.

Report an issue
Good Security Habits

Simple practices that keep you safe

Small everyday habits can make a big difference in protecting your digital banking experience.

Update Your Devices

Keep your phone and apps updated to ensure you benefit from the latest security improvements.

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Avoid Public Wi-Fi for Banking

Use trusted networks when accessing your banking services.

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Protect Your Verification Codes

Never share one-time passwords or authentication codes with anyone.

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