All of your banking, right at your fingertips

The Jet Bank app is designed around the way you actually manage money today. Open an account in minutes, send transfers without waiting, control your cards on the spot, and watch your finances move in real time, without ever needing to call anyone or visit any branch.

Benefits

What's included

The tools that put you in charge of your banking experience.

In-app communications

Send requests, ask questions and follow up on previous conversations with the Bank support team, all from one place inside the app. You can manage everything within Jet Bank app.

Live Chat for support

When you need an answer now, start a live conversation with Jet Bank support directly from the app. Real people with real responses, without leaving your banking experience.

Get notified in real time

Stay informed about the activity that matters. Get notified for selected incoming and outgoing transactions on your current and savings accounts as they happen.

Set balance alerts

Choose the thresholds that make sense for you and receive an alert the moment your account balance reaches that level. A simple way to stay on top of your finances without checking constantly.

Customise your homepage

Rearrange the sections on your homepage so the accounts, cards, payments and services you use most are always front and centre.

Access and authentication

Enable or disable Face ID and Fingerprint ID, update your password or passcode and manage your security settings directly from the app whenever you need to.

Mobile App Management FAQs

Common questions about messages, notifications and app settings.

1. What can I do through Messages?

Messages lets you communicate with Jet Bank directly from the app. You can send written requests, ask questions, follow up on existing conversations and review your full communication history, all without leaving your account.

2. When should I use Live Chat?

Live Chat is there for moments when you need real-time help. Whether it is a question about your account, a card issue, a payment query or anything else related to your Jet Bank experience, start a conversation and get assistance straight away.

3. Can I choose which notifications are active?

Yes. You have full control over your notification preferences. Select the alerts you want to receive and turn off the ones you do not need. Your app, your settings.

4. What can I customise on the homepage?

You can change the order of the sections that appear on your homepage, so the features and information you rely on most are always the first thing you see when you open the app.

5. What do you need to know before using our digital banking app?

You can manage all supported login and authentication settings from within the app, including Face ID, Fingerprint ID, your password and your passcode. Everything you need to stay secure is in one place.

For more information regarding our Terms & Conditions, read our Jet Bank Terms by clicking below:

Need more help?

Reach out to our team anytime.

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